You can return any regular priced items that you purchased from us within 30 days of purchase. Only regular priced items may be refunded. Sale items cannot be refunded.
We charge a 20% restocking fee.
To be eligible for a return, your items must be unused and in the same condition that you received them. They must also be in the original packaging.
To begin your return, send us your name, address and order number to email@example.com.
The buyer is responsible for paying the cost of return shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. When you receive authorization to return you items, you will also get instructions for returning the items.
We only replace items if they are defective or damaged. If you need to exchange your item for the same item, send us email at firstname.lastname@example.org.
Do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you notification that we have received your returned items. We will also notify you of the approval or rejection of your refund.
If you are approved, we will process your refund and the credit will be applied to whatever method you used to make your purchase, for example, the credit card used.
If you are still waiting for your refund, first check the account used to pay for the original purchase to make sure the refund has not been granted. It may take a few business days before your refund is officially posted.